CableAmerica to Rebrand to Sparklight –
Customer FAQs
General
CableAmerica is rebranding to Sparklight. The Sparklight brand reflects our dedication to providing the communities we serve with the latest technology at the best value partnered with the personalized customer experience you would expect from a neighbor.
Customers will receive a number of communications leading up to this change to ensure a seamless transition. CableAmerica business customers will begin receiving communications from Sparklight Business and may be redirected to the Sparklight Business website.
This is not simply about rebranding our products under a new name and a new look. We are always working for you, making continuous enhancements to the way we do business so that our customers feel like every interaction with us is effortless, our communities know we are here for the long term and the towns and cities we serve are proud to call us a neighbor.
We are honored to serve the cities and towns our employees call home, seamlessly connecting customers to the things they care about, including family, work, entertainment and community.
We are strengthening our commitment to the community through educational programs, corporate giving and donations of time and resources. Additionally, we will continue our focus on making the lives of our customers easier by providing value-added services, such as expanding customer self-service options through improved residential and business portals while continuing to offer the neighborly and personal customer service you’ve come to expect in our local offices.
CableAmerica was purchased by Cable One, Inc. in 2021. Cable One, which serves more than 1.1 million residential and business customers across 24 states through its Sparklight brand, will remain our parent company. Business and residential internet services will continue to be powered by our always-fast, always-reliable, all-fiber network.
Payments & Banking
CableAmerica customers who pay with American Express will need to update their Auto Pay accounts to another form of payment by Sept. 30, 2024, to avoid potential disruption of service. Customers who do not use American Express do not need to make any changes their Auto Pay accounts at this time. Customers will be notified in advance of changes should any be required in the future.
Sparklight offers many convenient payment options – including online, by mail, over the phone, or via third-payment locations – and accepts checks, debit, Visa, Mastercard and Discover.
You do not need to make any changes with your bank at this time. You will be notified in advance should any changes be required in the future.
Please continue making your payment to CableAmerica until notified otherwise. When mailing a payment, you can continue to send your monthly payment to the same address listed on the remittance portion of your billing statement. Payments submitted through third-party payment sites should continue to be submitted to CableAmerica.
Effective Nov. 1, 2024, we will no longer be able to accept payments in person or via dropbox at the local CableAmerica office. Customers can continue to make payments in person via third-party payment sites located in local Walmart stores.
Products & Services
We are always working for you, and our goal is to deliver the support you need, when you need it. We will continue to offer Tech Support over the phone at 1-866-871-4492 Monday through Friday from 7 a.m. to 11 p.m., Saturday from 8 a.m. to 10 p.m., and Sunday from 9 a.m. to 9 p.m. Billing representatives are available Monday through Friday from 8 a.m. to 5 p.m. local time.
We are always working for you, and our goal is to deliver the support you need, when you need it. We will continue to offer Tech Support over the phone at 1-866-871-4492 Monday through Friday from 7 a.m. to 11 p.m., Saturday from 8 a.m. to 10 p.m., and Sunday from 9 a.m. to 9 p.m. Billing representatives are available Monday through Friday from 8 a.m. to 5 p.m. local time.